Booking terms

These terms govern bookings of passenger transport by chauffeur-driven vehicle (VTC) made with Djouka Transport SASU, trading as Mansa Chauffeur, on mansachauffeur.com or by any other means (phone, WhatsApp, email).

They apply to every booking. The applicable version is the one in force on the day you book; you accept it by ticking the box provided before confirming.

• “We”, “Mansa Chauffeur”: the company named in article 18.
• “You”, “the client”: the person who books, for themselves or for passengers.
• “Ride”: the transport booked, from a pick-up point to a destination, or the hire of a vehicle with driver for a period.
• “Pick-up time”: the date and time stated in your booking.
• “Tracking link”: the personal address, sent by email, to follow and cancel your booking.

VTC transport is by prior booking only. Online booking is open until 2 hours before the pick-up time. For a sooner departure, contact us: we reply according to availability.

Before confirming, a summary shows the journey, date, vehicle, passengers, luggage, price and these terms; you can correct each detail there. The booking is recorded when you click the confirmation or payment button.

A booking made at least 10 hours before the pick-up time is confirmed at once: you immediately receive a confirmation email with your reference and tracking link. Once a driver is assigned to the ride, a second email gives their name, the vehicle, its plate and your order form.

Above €1,000, or for a journey without a displayed fare, you receive a quote by email; the booking is only made once you accept it.

Express request: a booking made less than 10 hours before the pick-up time is a request, confirmed personally by our team. You receive our answer by email. Until then you may cancel it free of charge; with online payment, your card is only authorised and is charged on confirmation. If we cannot take it, the authorisation is released, at no cost to you. You are told so before booking.

The information you give (name, phone, email, addresses, passengers and luggage) must be accurate: it determines the vehicle and the organisation of the ride.

The price is shown in euros, all taxes included, before any booking. It is fixed: it does not change with traffic or the route taken.

It includes tolls, fuel, meet & greet and the waiting time set out in article 8. For the Van Class, it depends on the number of seats chosen (6, 7 or 8). Hourly hire is charged per hour at the displayed rate (from €50 per hour).

Only the items in articles 8 (extra waiting at your request) and 11 (damage or exceptional cleaning) may be added, if they occur and after you are informed.

When booking, you choose between two payment methods, at the same price:

• Online payment: the price is paid when you book, by card, Apple Pay or Google Pay. This is payment of the price, not a deposit.
• Payment on board: you pay the driver at the end of the ride, by card or cash. Your card is then saved as a guarantee when you book, with no charge.

By choosing payment on board, you authorise Mansa Chauffeur to charge the saved card later, without further action from you, only in the cases and for the amounts in articles 7 (late cancellation) and 9 (no-show), after review by our team. You are informed by email. If your bank asks for new authentication, we contact you.

Payments are processed by Stripe. Your card details go directly to this provider and are never stored by us. An invoice is provided on request.

Up to 24 hours before the pick-up time (5 hours for a ride booked less than 24 hours ahead), you can change the pick-up or drop-off address from your tracking link. The new price and the difference are shown before you confirm; the change then applies at once and is confirmed to you by email. With online payment, the difference is charged to your card, or the part no longer due is refunded; with payment on board, the new price applies.

To change the time, vehicle or number of passengers, or an address after that point, contact us by WhatsApp, phone or email. Any change is confirmed in writing; if it changes the price, the new price is shown to you before it applies.

You can cancel at any time from your tracking link: the exact fee, if any, is shown before you confirm the cancellation.

• Ride booked at least 24 hours ahead: free up to 24 hours before the pick-up time. Ride booked less than 24 hours ahead: free up to 5 hours before. Online payment: full refund.
• After that point: a fee of 30% of the price. Online payment: 70% refunded. Payment on board: 30% may be charged to the guarantee card.

Refunds are made automatically to the payment method used; the time they take to appear depends on your bank (usually 5 to 10 working days).

The price includes free waiting time, counted from the pick-up time, or from the actual arrival of your flight or train, which we track:

• Airport: 60 minutes after actual landing.
• Station: 30 minutes after the train's actual arrival.
• Address: 15 minutes after the pick-up time.

If you ask the driver to wait longer, that time is charged at the vehicle's hourly hire rate, per 15 minutes started, after your agreement.

If, at the end of the waiting time, you are not at the pick-up point and the driver could not reach you after at least two attempts (call or message) on the number given, the ride counts as not performed through your doing. 100% of the price is then due: it is kept if you paid online, or may be charged to the guarantee card after review by our team.

A delay of your flight or train, which we track, is never a no-show.

We drive you with a driver holding the professional VTC card, in a vehicle of the class booked or a higher one, insured for passenger transport. The driver carries the booking proof required by law.

Some rides may be performed by a partner VTC operator. In every case we remain your sole contact and are fully liable to you for the proper performance of the ride.

If we have to cancel a confirmed ride after the free-cancellation point of article 7 for a reason attributable to us, and cannot offer you an alternative you accept, you are refunded in full and receive compensation of 30% of the price.

• Passengers and luggage may not exceed the capacity of the vehicle booked, shown when booking.
• Children travel in a seat suited to their age: mention it when booking so the seat is provided.
• Smoking and vaping are not allowed on board. Pets are accepted in a suitable bag or carrier, assistance dogs excepted, on prior request.
• Seat belts are compulsory. The driver may refuse or stop a ride if conduct endangers their safety or that of passengers.
• Damage or exceptional cleaning caused to the vehicle by passengers may be charged at actual cost, with proof.

Our liability is as provided by the general law on passenger transport. We are insured for this activity; insurer and geographic coverage: available on request.

We are not liable for a delay or failure caused by force majeure within the meaning of article 1218 of the French Civil Code. Ordinary traffic, a vehicle breakdown or a driver being unavailable are not force majeure.

Tell us about any item left behind as soon as possible, with your reference. We arrange its return, collected by you or by a ride whose cost, if any, is given to you beforehand.

Under article L221-2 of the French Consumer Code, passenger transport services are excluded from the fourteen-day right of withdrawal. You may still cancel your booking under article 7.

Send any complaint by email to contact@mansachauffeur.com, with your reference. We reply as soon as possible.

If our answer does not satisfy you, or without an answer within two months, you may refer the matter free of charge to the consumer mediator, within one year of your written complaint: being appointed; their details will appear here.

Your data is used to organise and perform your ride, keep you informed, handle payment and answer your requests. Only the information needed is passed to the driver of your ride. Details are in the privacy policy, in the legal notice.

These terms are governed by French law. In a dispute you may bring the matter, at your choice, before the court of the place where you lived when booking or of the place of pick-up.

The terms are offered in French and English; in case of any difference, the French version prevails. Bookings of €120 or more are kept for ten years; you may access them on request.

Djouka Transport SASU with a share capital of 1 000 €, trading as Mansa Chauffeur. Registered office: 128 rue La Boétie, 75008 Paris. SIRET 983 406 927 00019 — RCS Paris 983 406 927. VTC operator registered under number EVTC075240671.

Contact: contact@mansachauffeur.com · +33 7 61 48 01 61 (phone and WhatsApp).